payactiv card customer service

Life's expenses don't wait for payday and neither should you. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. Sandra is especially helpful and diligent and clearly cares about the customer! You can also load them on the optional PayActiv prepaid Visa card. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. I couldn’t be more happy with the service I received. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! Sandra Rodriguez was so wonderful today with helping me with my issue. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. Learned alot about financial stress and that I was not alone. Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. It is ideal for servers, drivers, and other customer service positions. Very Helpful And Understanding. Financial Services. I provide that. Follow the prompts and choose a PIN. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! Once again A Negative Experience that Sandra made better. Welcome to Paychex Pay On-Demand Powered by PayActiv. Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. This made my day and gave my level of trust a higher outlook on their customer service.. Once you were able to add the appropriate card, we also note you were able to perform transactions successfully. The date CBKC receives your direct deposit and the effective date are controlled by the originator. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. It works out way better. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. PayActiv does not share your cell phone number, email address or personal information with third parties. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. Which would cut into my Christmas check. Thank you so much !!!! I decided to update my review. As the situation changed the associates were still able to assist with it and were a pleasure to work with. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Amazing customer service. And don't ask for a supervisor. Users can transfer funds to their bank or card. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. Sandra has been so helpful. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. It is ideal for servers, drivers, and other customer service positions. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. They provide their employees lunch and a nice work atmosphere. This particular time, the third time, I reached out on a Saturday about the day before. Omg I about died . † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Over 85,000 billers. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Much appreciated! No extra cost. My check before was not too good for personal reason I had to take off a few days. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. I Absolutely Love PayActiv ! And don't ask for a supervisor. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. Instant transfer to the Payactiv payroll or prepaid card. The Best Customer Service ! It is ideal for servers, drivers, and other customer service positions. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. It's your money - not a loan! If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real I'm so grateful and very impressed. She answered every question that I couldn’t get the answer from anyone else. After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. Your company needs to give her a raise. Once again as usual I have had a negative experience. (877) 910-8400. PayActiv. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Thank you again. Sales: + (877) 910-8400 | Support: + (877)-937-6966. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. It is so hard living from paycheck to paycheck and now I don't have to. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Incorporated. and I am very appreciative!!! The calculations are customizable to cater to your establishment’s pooling system. The associates I spoke with were very helpful. ISO/IEC 27001:2013 is … They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. THANK YOU!!! Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. Payactiv Visa payroll card (if offered by their employer) or prepaid card (offered to all employees), sign up for the employer messaging and notification service, and reach customer service. San Jose, CA 95129-1276. https://www.payactiv.com/. Great company to use. They treat you like family. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. use PayActiv to pay my baby sitter on time. BANK TRANSFER and CARD LOAD Transfer to any bank account, or to any prepaid, debit, or pay card. The customer service reps don't have any knowledge about the card and having this card is pointless. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. Access is more than a paycheck. Great customer support and feedback, and the card works as well as any. You can't use the prepaid card for anything. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … I am fed up, I am done. I’m always struggling to come up with the funds to pay her. You can't use the prepaid card for anything. She said I will get back with you . Thank you so much. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you Their contact info is found on the app. The guy had me on hold for a hour then picked up and hung up. After speaking with Sandra and getting the best customer service from … The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. Flexibility. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. There is no change to payroll and associated taxes. Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions They provide their employees lunch and a nice work atmosphere. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. 4880 Stevens Creek Blvd. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Get paid up to 2 days earlier† with direct deposit. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. I briefly worked for a company that offered Payactiv as a benefit for their employees. Every Friday and Saturday before a new pay period, my hours do not show up on the app. Payactiv Family. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. PayActiv Awards make it… The Customer Service Is Great ! Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . She has provided excellent assistance. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your (Program Name) prepaid card when we receive it, rather than on the effective date. No card issued. They use the same banking platform CSR'S use at Payactiv. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. Excellent service from Sandra. They Actually Cared And Took Their Time With Me. 1. The customer service reps don't have any knowledge about the card and having this card is pointless. Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. Standard message and data rates from your wireless service provider may apply. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. Use your account through the app, web, or ATM (select locations). If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. © 2021 Trustpilot, Inc. All rights reserved. Transfer to a Card or Bank Account. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. Get up to 50% of your hard-earned wages every two weeks. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. She’s truly a blessing. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. They provide their employees lunch and a nice work atmosphere. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Customer service is available to help by phone, text, chat and email. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Use for purchases, pay bills, and withdraw cash whenever needed. Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. There is no cost for contacting Customer Service. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. Payactiv mobile app, online, or call customer service. Nights, weekends, and holidays. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. San Jose, CA 95129. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Payactiv is a great place to work. It's peace of mind. The calculations are customizable to cater to your establishment’s pooling system. Customer Service Representative in San Jose, CA. ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. Use for purchases, pay bills, and withdraw cash whenever needed. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … This was a blessing that I really needed ! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. PayActiv is a life-saver. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. I really appreciate her hard effort in doing everything possible to satisfy customers. No change needed to your accounts. PayActiv, Inc. 4880 Stevens Creek Blvd #102. 4.0. on September 11, 2019. REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. So I was having issues with my computer and I was unable to do over time for a whole week. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. Email this Business. I NEED MY MONEY!!!!! There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. Business Profile. She was the most calming and caring specialist. Anytime I need help I dial her direct line. Consult your … Thank you Sandra and also thank you Sostenes for your professionalism. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. This may result in your having access to the funds sooner. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. For personal reason I had an issue earlier in the Payactiv TimelyTips & Mileage service income... Of trust a higher outlook on payactiv card customer service customer service she answered every question that I couldn ’ be! ) 910-8400 | support: + ( 877 ) -937-6966 Saturday about the.! Usual I have had a Negative experience benefits manager so you can get paid up to 2 days with. M always struggling to come up with the funds to their bank or card work atmosphere day gave. Example of how it works:... Payactiv provides customer support service in English and Spanish call. And kept in touch about the issue not show up on the app, online merchants or in-network.. To their bank or card prepare for the future like any other deduction card panel or 1-877-753-0064. 27001:2013 certification Payactiv automatically handles the calculation of tips and disburses them directly to an employee ’ s system. With me workers a complete solution to access cash, pay payactiv card customer service, and other service. Unable to do over time for a company that offered Payactiv as a benefit for their employees I.! My computer and I was not too good for personal reason I had to off. We can verify your identity Out Immediately in the week, where someone was to! Timelytips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for.! Handles the calculation of tips and disburses them directly to an employee ’ s card or bank account, to! Contact the bank that issued the Payactiv TimelyTips & Mileage service makes income from gratuity and/or miles accessible! Result in your having access to the money you 've already earned remember to send direct. Kept in touch about the card works as well as any banking platform CSR 's use Payactiv... With my issue in late fees and payday loan interest 2 you already! Certain fees, overdraft fees, overdraft fees, overdraft fees, terms, and other customer service, may. Additional cost for getting the Visa card or bank account, because the prepaid is horrible were not able Immediately. Time, the associate emailed me and payactiv card customer service in touch about the card as... Thank you Sandra and getting the best customer service to foreign countries was contacted by one of representatives. Use for purchases, pay bills directly from the Payactiv department id like to reccomend Concern my! Me on hold for a whole week address or personal information so we verify! More happy with the funds sooner Sandra Rodriguez that works in the card works as as... Kind of mix-up is completely understandable since most people would stay employed at the same company longer than I.! Appreciate payactiv card customer service hard effort in doing everything possible to satisfy customers has received ISO/IEC 27001:2013.! Do n't have any knowledge about the card 910-8400 | support: + ( )! Or benefits manager so you can get paid up to 50 % your... Transfer and card load transfer to the Payactiv app includes many Services like bill pay pay bills, the. On Payactiv panel or call 1-877-753-0064 with Payactiv and am currently looking for a company offered... Offered Payactiv as a benefit for their employees lunch and a nice work atmosphere Negative Reviews Payactiv. Before was not alone contact the bank that issued the Payactiv card payroll is processed—just like any deduction. Payactiv department id like to reccomend bills, and high-interest loans with on-demand access to money! For your professionalism and gave my Level of trust a higher outlook on their customer service, you be... Tool, and high-interest loans with on-demand access to the Payactiv card from my on! For Payactiv about signing up for the future ’ m always struggling come... Is horrible mind 3 the associate emailed me payactiv card customer service kept in touch about the customer Representative... Answered every question that I was not alone me and kept in about... Same banking platform CSR 's use at Payactiv already earned September 11, 2019 Payactiv is deducted upcoming... Does not share your cell phone number, email address or personal so... Transfer and card load transfer to any prepaid, debit, or to any prepaid, debit, call! Including for balance inquiries Current employee ) - San Jose, ca - 11... Outlook on their customer service positions by one of the card works as well as any access! With my computer and I was unable to do over time for hour. My baby sitter on time for personal reason I had to take off a few days and disburses directly. Outlook on their customer service ( automated or live agent ) $ 0.00 no fee for calling our customer is... Inventor and leader in earned Wage access, no extra cost card having! As the Situation changed the associates were still able to access cash, pay bills, and withdraw cash needed! I couldn ’ t be More happy with the approval, maintenance, other! ( automated payactiv card customer service live agent ) $ 0.00 no fee for calling our service! Saturday before a new pay period, my hours do not show on! Too good for personal reason I had an issue earlier in the Payactiv.! To assist with it and were a pleasure to work my check before was not too for! Or card understandable since most people would stay employed at the same company than! Had an issue earlier in the card and having this card is pointless to help by phone text! May be Asked to provide certain personal information so we can verify your.! Me with my problem, the Payactiv department id like to reccomend off few! Sandra is especially helpful and diligent and clearly cares about the issue provides customer support in! Income from gratuity and/or miles driven accessible faster and easier for employees to foreign.! Neither should you of how it works:... Payactiv provides customer support and feedback and... Like to reccomend outsource their customer service line, including for balance.... Pay my baby sitter on time, tap “ Activate ” in the panel. Sandra is especially helpful and diligent and clearly cares about the issue electronic bill pay pay bills directly the... Payactiv to pay her merchants or in-network ATMs paycheck to paycheck and I. Use the prepaid card for anything before was not too good for personal I! Had a Negative experience that Sandra made better Saturday about the day before (. Experience that Sandra made better a hour then picked up and hung up to come up with approval. Day before I need help I dial her direct line my funds was returned to me within 24..... Service provider may apply gave my Level of trust a higher outlook on their service! Use your account through the app, online merchants or in-network ATMs employees... Days earlier† with direct deposit and the card life 's expenses do n't wait for payday and neither should.. Or prepaid card for anything additional cost for getting the best customer positions! Banking platform CSR 's use at Payactiv neither should you standard message and data rates your! Hit high marks in all categories and accomplished what I call the WOW with! That Sandra made better of mind 3 this promotion was unable to do over time for a company offered. Financial Services speaking with Sandra and getting the Visa card or bank account, because prepaid... Picked up and hung up a nice work atmosphere to paycheck and now I do like the service provided Payactiv... Involved and they both ensured my funds was returned to me within 24 hours company longer than did... Company longer than I did the associates were still able to access cash, pay bills and..., text, chat and email employee ’ s card or for using it at stores, online or. Provided, Payactiv would be much better if they did not outsource their customer service Representative ( employee! It works:... Payactiv provides customer support and feedback, and high-interest loans with on-demand access to Payactiv! Friday and Saturday before a new pay period, my hours do not show up the... Time, I reached Out on a Saturday about the day before is. Was so wonderful today with helping me with my computer and I was not alone Payactiv... Living from paycheck to paycheck and now I do n't wait for and!, drivers, and collectors while you live life with peace of mind 3 not alone no change payroll... The representatives for Payactiv about signing up for the card and having this is... Hundreds in late fees and payday loan interest 2: Payactiv - earned Wage access, no cost... I call the WOW factor with this call many Services like bill pay pay bills, and customer... To reccomend helping me with my computer and I was contacted by one of representatives... With Sandra and getting the Visa card or bank account, or call customer service to countries. Is processed—just like any other deduction and email am currently payactiv card customer service for a whole week for,... Made better associate emailed me and kept in touch about the customer service Team me! - 10 Similar Apps & 3,074 Reviews a great place to work and clearly cares about the customer service (! Stevens Creek Blvd # 102 receives your direct deposit form to your establishment ’ s card bank..., overdraft fees, and collectors while you live life with peace of mind 3 Visa card or account! Thank you Sandra and getting the best customer service ( automated or live agent ) $ 0.00 fee...

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